When using this Website and the Applications and/or communicating electronically with HOTEL COSTABELLA – HOTELS GIRONA, S.A. (hereinafter, “GIRONA HOTELS, S.A.”) via its website at www.hotelcostabella.com, the personal data requested from the User are collected and processed. The data provided by the User shall be incorporated into an automated personal data file owned by HOTELS GIRONA, S.A., which shall be processed in order to provide the services and/or information requested by the User. The user authorises the automated processing of the personal data required for the provision of the agreed services, which are governed by this privacy policy.
The personal information collected from registered customers is stored in a database owned by HOTELS GIRONA, S.A., which assumes the technical, organisational and security measures that guarantee the confidentiality and integrity of the information, pursuant to the provisions of Organic Law 3/2018 on the protection of personal data and guarantee of digital rights (LOPDGDD), as well as the General Data Protection Regulation (GDPR, EU-2016/679).
Via its website, HOTELS GIRONA, S.A. shall use the data provided by its Users on an internal basis to inform them of the services, products and special offers which, as appropriate, may be of interest to them. Upon the basis of their consent.
In any event, their data shall be processed with a level of protection in accordance with the applicable standards on data protection and shall not be subject to any automated decisions.
The data controller responsible for the processing of the personal data that Users provide in order to access and use the website and applications is HOTELS GIRONA, S.A., with its registered office for these purposes at: Avinguda de França, 61 – 17007 – GIRONA (SPAIN).
The legitimation for the processing is the legitimate interest of HOTELS GIRONA, S.A. in maintaining its existing relationship with the Users and, as appropriate, their consent. Therefore, HOTELS GIRONA, S.A. shall collect and retain their data while its relationship with them is in effect and, as appropriate, as long as the User in question does not revoke the consent they have given to the processing of their data. In any event, when the personal data are no longer necessary for the purpose for which they are collected, they shall be retained in a blocked manner until they are definitively deleted.
All registered users can, at any time, exercise their right to access, rectify and, as appropriate, delete their personal data provided to www.hotelcostabella.com and withdraw the consent they have given by writing to the registered office indicated above.
This notification can also be performed by sending an email to the following address: reservas@hotelcostabella.com
Users undertake to notify any changes or modifications of the personal data provided. Any losses or damages caused to the website, or the applications, to HOTELS COSTABELLA, S.A. or any third party due to the sending of erroneous, inaccurate or incomplete information shall be the User’s sole and exclusive liability.
Purpose and processing of the data
We have always been committed to providing our services with a high degree of quality, which includes processing your data securely and transparently.
- Legality: We shall only collect your personal data for specific, express and legitimate purposes.
- Data minimisation: We restrict the collection of personal data to whatever is strictly relevant and necessary for the purposes for which they are collected.
- Limitation of the purpose: We shall only collect your personal data for the stated purposes and solely in accordance with your wishes and consent.
- Accuracy: We shall ensure that your personal data are accurate and updated.
- Data security: We apply technical and organisational measures that are appropriate and proportionate to the risks to ensure that your data do not suffer any damage, such as unauthorised disclosure or access, accidental or unlawful destruction or accidental loss or alteration, or any other form of unlawful processing.
- Access and rectification: We have means to enable you to access or correct your data whenever you deem it appropriate to do so.
- Retention: We retain your personal data in a lawful and appropriate manner and only for as long as is necessary for the purposes for which they are collected.
- Third parties: Personal data are accessed by and transferred to third parties in accordance with the applicable laws and regulations and with the appropriate contractual guarantees.
- Direct marketing and cookies: We comply with the applicable legislation with regard to advertising and cookies.
- International transfers: These are not foreseen. If applicable, they shall always be between EU countries.
Collection and processing of the data
The types of data that can be requested and processed are as follows:
- Indication data.
- We shall also automatically collect data about your visit to our website, as outlined in the cookie policy.
- Whenever we request your personal data, we shall clearly inform you of which ones we collect and for what purpose. Generally speaking, we shall collect and process your personal data for the purposes of providing commercial information and the agreed services.
- The sending of correspondence.
Intellectual and industrial property
All the contents of the website and application, e.g. the texts, photos, images, icons and links, as well as the graphic design and source code (hereinafter, the “Contents”) are the intellectual property of HOTELS GIRONA, S.A. or third parties; none of the exploitation rights relating to them which are recognised by the current intellectual property regulations may be deemed to be assigned to Users, except for those that are strictly necessary for use of the website and the application.
The brands, trade names and distinctive signs are the property of HOTELS GIRONA, S.A. or third parties; access to the website and/or application cannot be deemed to confer any rights pertaining to the above-mentioned brands, trade names and/or distinctive signs.
Exclusion of liability
HOTELS GIRONA, S.A. acts with the utmost diligence to ensure that the data and information it offers on its website are constantly updated, although it cannot guarantee or take responsibility for the accuracy and updating of the website’s contents, reserving the right to modify these contents at any time. Nor shall HOTELS GIRONA, S.A. be held liable for the information that can be obtained via links included on the website.
The duration of the provision of the website and services is of an indefinite nature. Notwithstanding the above, HOTELS GIRONA, S.A. reserves the right to interrupt, suspend or terminate the provision of the website or any of the services that comprise it.
HOTELS GIRONA, S.A. does not grant any guarantee, nor can it be held liable, in any event, for damages of any nature that could be caused by:
- The lack of availability, maintenance and effective operation of the website and/or its services and contents.
- The lack of usefulness, adequacy or validity of the website and/or its services or contents to cover the needs, activities or specific results or expectations of its users.
- The existence of viruses or malicious or harmful programs in the contents.
- The reception, obtaining, storage, circulation or transmission of the contents by its users.
- Unlawful, negligent or fraudulent use, contrary to these General Terms and Conditions, good faith, generally accepted uses and public order, of the website or its services or contents by users.
- The lack of lawfulness, quality, reliability, usefulness or availability of the services provided by third parties and sites made available to users on the website.
- Breaches by third parties of their obligations or commitments in relation to the services provided to users via the website.
Relationships with customers shall be governed by the general terms and conditions which, as appropriate, are established by HOTELS GIRONA, S.A. in a specific document upon accessing the hotel for this purpose or for the specific agreements that may be agreed upon with customers.
Terms and conditions of use
Use of this website entails full acceptance of the terms of this legal notice. Any disputes relating to this website shall be exclusively governed by Spanish law. All users of the website, regardless of the territorial jurisdiction from which their access occurs, shall agree to compliance with and respect for these clauses, expressly waiving any other jurisdiction that may apply to them.
All the information and the documentation available in languages other than Catalan on this website are provided for informative purposes only. In the event of any discrepancy between the content of the versions in languages other than Catalan (as applicable) and that of the original version in Catalan, the latter shall prevail.